Customer Success and Support | Exabeam

Customer Success Services

Around-the-clock access to an experienced team of support and customer success professionals with the technical expertise to ensure your Exabeam solutions are configured optimally.

Standard

Standard support, available to all Exabeam customers, provides you with access to the tools you need to deploy Exabeam and solve your unique use cases. Access to our support portal, as well as our community portal arms you with the knowledge, best practices and support you need to detect, investigate and respond to threats in your environment.

Premier

Premier support is best for self-sufficient organizations interested in faster response times. 24×7 telephone support for severity 1 issues and enhanced SLAs, ensures your organization has readily available access to support when you need it most.

Premier Plus

Premier Plus, our top tier customer success offering, assigns your organization a Customer Success Manager that understands your business objectives and partners with you to develop a success plan. You will also get access to our Adoption Engineering services to help with technical enablement and optimization of Exabeam in your environment. With a tailored experience, and the fastest response times, you can rest assured that your organization has top talent engaged to ensure your company’s success.