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Single Sign-On FAQ

Frequently Asked Questions

What applications does single sign-on (SSO) support?

  • Exabeam Community
  • Exabeam University
  • Support Portal (LogRhythm SIEM)

How do I register for a new account?

If you would like to register for an Exabeam Community or Exabeam University account, go to https://portal.logrhythm.com/CustomSelfRegister.

 

  1. To create your account simply enter your first name, last name and a valid email address.
  2. Check your email inbox for a password reset email. If you don’t see the email, check your spam and quarantine folders.
  3. Click on the link in the email and sign in with the temporary password.
  4. Select Change Password. Enter the temporary password and your new one. Select Update Password.
  5. Login using your new password.
  6. You will now have access to your approved sites.

To register for a Support Portal (LogRhythm SIEM) account, please contact your account representative.

What email address should I use to register?

If you are a current customer or partner, it is important that you register with the email address tied to your company’s Exabeam license (your work email address — not gmail, yahoo, etc.). This will ensure that you are given access to the appropriate applications. 

How do I reset my password?

On the login page, there is a “Forgot your password” button that you can use to reset your password. 

How do I change my password?

After logging in, there will be a “Change Password” button on the application selection page.

Why am I not receiving my temporary password email?

Your temporary password email may have been placed in your spam, junk or quarantine mail folder. 

What if I forgot my password?

  1. Click here, enter your email address and select “Reset Password”. 
  2. Then, you should receive an email with your temporary password from [email protected]. If you don’t receive the email shortly after submitting your password reset, check your email junk folder to ensure that it was not captured there. 

Who do I contact if I’m having technical issues and the information above didn’t help me?

Contact the Exabeam Support team if you have any technical issues trying to access and log into the Exabeam single sign-on account page. 

 

Americas 

11×5 Standard Support for Americas: +1 720 407 3990 

11×5 Standard Support for Americas Toll Free: +1 866 255 0862 

24×7 Platinum Support for Americas: +1 720 407 3991 or toll free +1 866 255 0905   

 

EMEA 

11×5 Standard Support for EMEA: +44 (0)844 3245898 

24×7 Platinum Support for EMEA: +44 (0)844 3245899 

NOTE: To call these numbers from outside of the United Kingdom, do not include the parenthesized 0. 

 

META 

11×5 Standard Support for META: +971 8000 320964   

24×7 Platinum Support for META: +971 8000 320967 

 

APAC 

11×5 Standard Support for APAC: +65 6027 1390 

24×7 Platinum Support for APAC: +65 6027 1403