Introduction
Exabeam is dedicated to helping organizations of any size and industry vertical maintain security confidence.
We are committed to protecting the information and privacy of our customers, partners, and employees. This policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us.
This policy describes what systems and type of research are covered under this policy, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities.
We encourage you to contact us to report potential vulnerabilities in our systems. By submitting information about a potential vulnerability, you agree to this policy.
Last Update: Feb 24, 2026
Scope
This policy applies to the following systems and services:
- exabeam.com
- exabeamdemo.com
- docs.exabeam.com
Any system or service not expressly listed above, such as any connected services, are excluded from scope and are not authorized for testing. Additionally, vulnerabilities found in systems from our vendors fall outside of this policy’s scope and should be reported directly to the vendor according to their disclosure policy (if any). If you aren’t sure whether a system is in scope or not, contact us at [email protected] before starting your research.
Guidelines
Under this policy, you agree to:
- Notify us as soon as possible after you discover a real or potential security issue.
- Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.
- Only use exploits to the extent necessary to confirm a vulnerability’s presence. Do not use an exploit to compromise or exfiltrate data, establish persistent command line access, or use the exploit to pivot to other systems.
- Provide us a reasonable amount of time to resolve the issue before you disclose it publicly.
- Refrain from submitting a high volume of low-quality reports.
If you have established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you agree to stop your test, notify Exabeam immediately, cooperate with Exabeam to ensure all sensitive data is purged from your system, and to not disclose this data or results to any third-party.
Reporting a Vulnerability
We accept vulnerability reports via [email protected]. Please encrypt your findings using our PGP key (https://www.exabeam.com/pgp-key.txt).
Security.txt can be found here: (https://www.exabeam.com/security.txt)
To help us triage and prioritize submissions, we recommend that your reports:
- Describe the location the vulnerability was discovered and the potential impact of the exploitation.
- Offer a detailed description of the steps needed to reproduce the vulnerability (proof of concept scripts or screenshots are helpful).
- Be in English, if possible.
When you choose to share your contact information with us, we commit to coordinating with you as openly and as quickly as possible, which includes:
- Within 15 business days, acknowledging that your report has been received.
- Confirming, to the best of our ability and to the extent appropriate, the existence of the vulnerability and what steps we are taking during the remediation process, including on issues or challenges that may delay resolution.
- Maintaining an open dialogue to discuss issues.
Authorization
If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized, we will work with you to understand and resolve the issue quickly, and Exabeam will not recommend or pursue legal action related to your research. Should legal action be initiated by a third-party against you for activities that were conducted in accordance with this policy, we will make this authorization known.
No Monetary Rewards
Our Vulnerability Disclosure Program is designed to promote responsible security research and collaboration. While we deeply appreciate the efforts of individuals who help us identify and resolve security issues, we do not offer monetary compensation or financial rewards for submitted reports.
Instead, we may recognize valid contributions through:
- Public acknowledgment (with consent)
- Letters of appreciation
- Opportunities to engage in future security initiatives
By participating in this program, you acknowledge and agree that your submissions are voluntary and not eligible for financial compensation.
Questions
Questions regarding this policy may be sent to [email protected]. We also invite you to contact us with suggestions for improving this policy.
Disclaimer
Exabeam reserves the right to amend or discontinue this program at any time.